Terms of Service

BKR provides online booking, calendar, client-management and related software for clinics. By creating or using a clinic account, you agree to these terms on behalf of that clinic and confirm that you have authority to do so.

Contact us at hello@bkr.it.com if you have questions about the service or these terms.

BKR gives clinics tools to manage services, practitioners, availability, bookings and client records. We may improve or change features over time. We will take reasonable care to keep the service available, but do not promise uninterrupted or error-free access.

Clinics are responsible for their own devices, internet access, account administration and ensuring that the service is suitable for their business, professional and regulatory requirements.

The Free plan includes an online booking page, calendar, clients, treatments and one staff member. The Pro plan costs £15 per month and includes one staff member, plus £5 per month for each additional active staff member. Prices exclude VAT, which will be added where applicable.

Pro features may include payments and deposits, automatic booking emails, marketing tools and access to buy messaging credits as those features become available. Current plan features are shown on the BKR website and in the service.

Paid subscriptions are billed in advance through Stripe using the payment method on file. Additional active staff may increase the subscription price, including a prorated charge when added during a billing period. Reductions normally take effect from the next billing date.

Clinics may cancel through the billing area. Unless stated otherwise during cancellation, access to paid features continues until the end of the current paid period and fees already paid are not refundable. If payment fails, we may provide a limited grace period before restricting the clinic to Free-plan features. Clinic data will not be deleted merely because paid features end.

You must use BKR lawfully and must not misuse the service, interfere with its security, attempt unauthorised access, upload malicious material, infringe another person's rights, send unlawful communications, or use the service for misleading, abusive or discriminatory activity.

You are responsible for everyone using your clinic account. Keep login details confidential, give team members only the access they need and tell us promptly if you suspect unauthorised access.

Each clinic is responsible for the personal information it collects and uses through BKR. This includes providing privacy notices, choosing a lawful basis, responding to rights requests, setting suitable retention periods and meeting professional record-keeping duties.

Clinics must obtain and record any consent required for email, SMS or other direct marketing and must respect opt-outs. BKR does not decide whether a clinic is permitted to contact a client.

For client information entered by a clinic, the clinic is the data controller and BKR is its data processor. BKR will process that information to provide and secure the service, follow the clinic's lawful instructions, use appropriate safeguards, require confidentiality and support the clinic with relevant UK GDPR obligations.

BKR may use subprocessors for hosting, databases, payments, email and SMS services. We remain responsible for managing those suppliers as required by data-protection law. A more detailed data-processing agreement may be made available where required.

BKR and its licensors own the service, software, branding and related materials. Clinics retain rights in the information and materials they upload and give BKR permission to process them only as needed to provide, protect and improve the service in accordance with these terms and our Privacy Policy.

We may suspend or end access where fees remain unpaid, use creates a security or legal risk, these terms are seriously or repeatedly breached, or we are required to do so by law. Where reasonable, we will give notice and an opportunity to remedy the issue.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, BKR is not liable for indirect or consequential loss, loss of profits, revenue, goodwill, anticipated savings or business opportunity. BKR is not responsible for clinical decisions, treatment outcomes, missed appointments, a clinic's communications or a clinic's compliance with law. To the fullest extent permitted by law, BKR's total liability arising in any 12-month period is limited to the fees paid by the clinic to BKR in that period.

We may update these terms to reflect changes to BKR, the law or our business. We will give reasonable notice of material changes. If any provision is unenforceable, the remaining provisions continue. A delay in enforcing a right does not waive it. You may not transfer these terms without our consent; we may transfer them as part of a business reorganisation or sale.

These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives you another right.